Shipping policy
Shipping Policy
Last updated: July 28, 2026
This Shipping Policy describes the shipping practices of Ketcherside Supply Co. for orders placed directly through our online storefront when online ordering is available.
Online Ordering Availability
Products displayed on our website may be available through Ketcherside Supply Co. and the online marketplaces where we operate. Direct website ordering may be temporarily unavailable while our storefront, inventory, or fulfillment services are being updated.
When checkout is available, the shipping terms below will apply to orders placed directly through this website.
Order Processing
Orders are generally prepared for shipment within 1–3 business days after payment is successfully completed.
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the following business day.
Processing time is separate from carrier transit time.
Shipping Destinations
We currently ship to eligible addresses within the United States.
We do not currently offer international shipping through this website. Certain locations, including Alaska, Hawaii, U.S. territories, military addresses, and P.O. boxes, may have limited carrier availability or longer delivery times.
Shipping Rates
Available shipping methods and charges are displayed at checkout before an order is submitted.
Shipping charges may be based on the destination, package weight, package dimensions, carrier service, and order value. Any applicable shipping charge will be clearly shown before payment is completed.
Estimated Delivery Times
Standard delivery generally takes approximately 3–7 business days after an order has been processed and accepted by the carrier.
Delivery estimates are not guarantees. Carrier delays, severe weather, holidays, service interruptions, and other circumstances outside our control may affect delivery.
Order Tracking
When tracking is available, a shipping confirmation containing the tracking information will be sent to the email address provided with the order.
Tracking information may require up to 48 hours to display movement after the carrier receives the package.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Please contact us promptly if an address correction is needed. We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.
Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.
Delayed or Missing Packages
If tracking information shows that a shipment is delayed, customers should allow the carrier additional time to complete delivery.
If an order has not arrived within a reasonable period after its estimated delivery date, please contact us so we can review the tracking information and determine the appropriate next step.
A carrier’s delivery scan does not always establish that the package was personally received by the customer. Reports of missing packages will be reviewed based on the tracking record, delivery address, carrier information, and other available evidence.
Lost or Damaged Shipments
Please contact us promptly if an order arrives damaged or appears to have been lost in transit.
For damaged shipments, we may request photographs of:
- The damaged item
- The product packaging
- The shipping container
- The shipping label
Do not discard damaged merchandise or packaging until the matter has been reviewed.
Available resolutions may include a replacement, refund, carrier claim, or another appropriate remedy, depending on the circumstances and product availability.
Separate Marketplace Orders
Orders placed through a third-party marketplace are subject to the shipping terms, delivery estimates, and customer-service procedures displayed on that marketplace at the time of purchase.
This website policy does not modify the terms applicable to orders placed through Walmart Marketplace, Amazon, or another third-party platform.
Contact Us
Questions regarding shipping may be directed to:
Ketcherside Supply Company LLC
e: ketchersidej@ketchersidesupplyco.com
p: 618.570.9565
1 Ashford Place Ct, O Fallon, MO 63366